Your order
Track my order
Log in with the email address used at checkout: you'll receive a login code and can view all your orders, their status, and the tracking link for each package.
-
Order Confirmation
Immediately after your purchase, you will receive an email summarizing your order and providing its order number.
-
Shipping and tracking number
As soon as your sofa leaves the warehouse, you will receive an email with the tracking number and a link to the carrier's website.
-
Free delivery
In France, allow 3 to 5 days; in other served European countries, 3 to 10 business days. Upon delivery, check the condition of the package in the presence of the courier.
Delivery Questions
How do I track my order?
As soon as your sofa has been shipped, you will receive an email with the tracking number and a link to the carrier's website.
You can also view your orders and track them at any time on the Track my order page: simply log in using the email address you used when making your purchase. Haven't received anything? Check your spam folder, then write to us with your order number.
How long does it take to receive my order?
- France: 3 to 5 days.
- Other European countries served: 3 to 10 business days depending on the country.
Shipping is free. Once your order has shipped, you will receive an email with a tracking link for your package.
What should I do if my sofa arrives damaged?
- Upon delivery, check the condition of the package or packages in the presence of the delivery driver.
- If the packaging is damaged, opened, or crushed, write precise reservations on the delivery note (for example, "torn cardboard on the left side") before signing.
- Take photos of the packaging and the product.
- Contact us as soon as possible with your order number and your photos: we will review your situation and get back to you with the appropriate solution.