Frequently Asked Questions

Choosing your sofa

Dimensions, access, configurations: the right things to consider before ordering.

How do I choose the dimensions of my sofa?

Start by measuring the available space, allowing for comfortable walkways around the sofa, particularly in front of the coffee table and towards the doors. Then compare these measurements to the overall dimensions of the model (width × depth × height), shown in the “Features” section of each product page: these already include the armrests, backrest and, where applicable, chaise longue.

Seat dimensions indicate the actual space available for sitting. To get a clear idea of the space required, mark out the sofa’s footprint on the floor using masking tape.

How can I check that the sofa will fit through my door, up my stairs, or in my elevator?

Measure the clear width and height of every opening along the route to the room: front door, hallways, stairwell and landing, elevator car and elevator door. Keep in mind door frames, handrails and turns, which often reduce the actual space available.

Our sofas are delivered packaged and regain their full size after unpacking: it is therefore the package that must fit. To find out the package dimensions of a model before ordering, write to us: we will send you the information we have.

How do I choose the direction of the angle?

[TO BE COMPLETED: explain how you define a left or right corner, for example “viewed from the front, sitting facing the sofa,” and indicate which models are reversible.]

How does a convertible or modular sofa work?

A modular sofa consists of elements that can be rearranged; a convertible sofa changes from a sitting position to a sleeping position.

Our 2-in-1 modular corner sofa in corduroy combines both: it forms a large 267 cm L-shaped sofa for everyday use, and then its elements can be rearranged into an extra bed (sleeping area indicated: 144/168 × 143 cm). This sleeping area is designed for occasional guests.

The dimensions of each configuration can be found in the "Specifications" section of the product page.

Does the sofa need to be assembled?

No, no assembly is required for our models. Unpack the sofa directly in the room where it will be installed, gently tap the padding, then allow the foam to regain its volume for 72 hours before using it, as indicated on each product page.

Materials & Care

A few simple steps to keep a sofa looking beautiful for a long time.

What upholstery and comfort options do you offer?

Our sofas are upholstered in corduroy or chenille fabric, two 100% polyester coverings that are soft to the touch.

Seating comfort depends on the model: high-density foam combined with pocket springs on our chenille sofas, high-density or high-resilience foam on our corduroy models. The composition of each sofa is detailed in its "Features" section.

How do you care for corduroy?
  • Dust regularly using the vacuum cleaner brush attachment on low power and in the direction of the grooves to avoid crushing the texture.
  • In case of a stain, act quickly: blot without rubbing with a slightly damp microfiber cloth and, if necessary, a drop of mild soap. Always test on an inconspicuous area.
  • Avoid bleach, solvents, abrasive products, and excess water.
  • For an even appearance, regularly turn and refluff the cushions, and avoid prolonged exposure to sunlight.
How do I maintain the caterpillar?
  • Vacuum the sofa weekly using a soft brush attachment to remove dust trapped between the fibers.
  • For a stain, blot gently with a white cloth dampened with warm water and mild soap, then blot dry. Do not rub, as this may cause the bouclé to pill.
  • If a loop pulls out, do not pull it: simply cut it flush with the fabric.
  • Keep the sofa away from claws, jewelry, and hook fasteners that may snag the fibers.
Are the covers removable?

It depends on the model. On our modular corduroy corner sofa, the covers for the back and seat cushions are removable and washable; on our chenille corner sofa with chaise longue, the two included cushions have removable covers. This information is available on each product page. Before washing, follow the instructions on the care label.

Order and Payment

Pay with complete peace of mind and track your order.

What payment methods do you accept?

You can pay using the payment methods listed below. They will also be available to you on the checkout page when you confirm your order.

  • American Express
  • Apple Pay
  • Bancontact
  • Cartes Bancaires
  • Klarna
  • Mastercard
  • MB WAY
  • PayPal
  • Satispay
  • Shop Pay
  • Visa
Is the payment secure?

Yes. Payment is processed on an encrypted checkout page. Your banking details are handled directly by the payment service provider and are never shared with us.

How do I track my order?

As soon as your sofa has been shipped, you will receive an email with the tracking number and a link to the carrier's website.

You can also view your orders and track them at any time on the Track my order page: simply log in using the email address you used when making your purchase. Haven't received anything? Check your spam folder, then write to us with your order number.

Delivery and receipt

From shipping to unboxing your sofa.

Is delivery subject to a charge?

No, delivery of your sofa is free.

How long does it take to receive my order?
  • France: 3 to 5 days.
  • Other European countries served: 3 to 10 business days depending on the country.

Shipping is free. Once your order has shipped, you will receive an email with a tracking link for your package.

What countries do you deliver to?

We deliver to France and the following countries: Germany, Belgium, Croatia, Spain, Hungary, Italy, Luxembourg, the Netherlands, Poland, Portugal, Slovakia, Slovenia and the Czech Republic.

Islands and certain remote areas are not served. If in doubt, please contact us before ordering.

How does delivery work?

[TO BE COMPLETED: appointment required or not, delivery to the building entrance or inside the room, number of packages.]

What should I do if my sofa arrives damaged?
  1. Upon delivery, check the condition of the package or packages in the presence of the delivery driver.
  2. If the packaging is damaged, opened, or crushed, write precise reservations on the delivery note (for example, "torn cardboard on the left side") before signing.
  3. Take photos of the packaging and the product.
  4. Contact us as soon as possible with your order number and your photos: we will review your situation and get back to you with the appropriate solution.

Feedback and Customer Service

Can't find the answer you're looking for? Write to us, and we'll be happy to help.

Contact us
Can I return my sofa?

Yes. You have 14 days from receipt to change your mind, without having to provide a reason. Return shipping costs are at your expense and, if the sofa has been used or damaged, an amount corresponding to its depreciation may be deducted from the refund, up to 30% of the price.

A product that arrives damaged or defective is covered by statutory guarantees: no costs are charged to you in this case. All terms and conditions and the withdrawal form can be found on the Returns and Refunds page.

How can I contact you?

Write to us from our contact page: we will reply by email. For a question about an order, please remember to include its number.