Contact

As soon as your sofa has been shipped, you will receive an email with the tracking number and a link to the carrier's website.

You can also view your orders and track them at any time on the Track my order page: simply log in using the email address you used when making your purchase. Haven't received anything? Check your spam folder, then write to us with your order number.

• France: 3 to 5 days.
• Other European countries served: 3 to 10 business days depending on the country.

Shipping is free. Once your order has shipped, you will receive an email with a tracking link for your package.

1. Upon delivery, check the condition of the package or packages in the presence of the delivery driver.
2. If the packaging is damaged, open, or crushed, write precise reservations on the delivery note (for example, "torn box on the left side") before signing.
3. Take photos of the packaging and the product.
4. Contact us as soon as possible with your order number and your photos: we will review your situation and get back to you with the appropriate solution.

Yes. You have 14 days from receipt to change your mind, without having to justify your decision. Return shipping costs are at your expense and, if the sofa has been used or damaged, an amount corresponding to its depreciation may be deducted from the refund, up to 30% of the price.

A product that arrives damaged or defective is covered by legal guarantees: no costs will be charged to you in this case. All terms and conditions and the withdrawal form can be found on the Returns and Refunds page.